From the Factory to the Client - Create Your Brand Made in Italy


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Satisfied or Reimbursed:

All the articles “Conti of Tuscany” which are produced and distributed directly from the factory to the customer, reseller or distributo, undergoes a quality control.
The customer is protected to 100%, every product can be exchanged within 10 days from the delivery day.

Who is permitted to make returns:

  • The right of withdrawal is a service that can only use the end-user customer which is the Web user; excluded are resellers, Distributors, corporate as well as all subjects who buy to resell or distribute our products.

Terms for the authorization of a return:

  • The return is authorized only if the returned items, only and exclusively with the authorization of "Conti of Tuscany" are: unused, in their original packaging, with the identification label of the product, with all the documentation as well as any accessories.
  • It is 'essential that products are undamaged and unused, with no signs of damage of any kind, without exception.
  • The promotion items or which are sold with special offers or different prices from the price list can not be replaced or refunded under any form, unless it is not authorized by Global Service Group Srl that there was an actual sending of an already defective item at the time of sending.

Gift Products:

  • All items that complete the order without any excluded received in promotion if it authorized the return, must be returned along with the order made in this case called.

Personalized Items:

  • We do not accept returns or exchanges on personalized items or identification marks required by the customer.
  • All costs of shipping and handling are in charge of the customer, on returned items accepted by the user will have an additional cost of 10% of the order value to manage the order again, these costs already incurred by 'company up to the time of the order is attributable to:
  • (administrative order, order management logistics, warehouse management product management, supply management, quality control, order processing for shipment.)
  • This type of cost will be applied at the discretion expressly company.